Last updated: 03/11/2025
Website: https://home2home.net.au

At Home2Home Child Care, we value your privacy and are committed to protecting your personal information.
This Privacy and Cookies Policy explains how we collect, use, and protect your data when you visit our website or interact with us online.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including when you:

  • Submit an enquiry or contact request form

  • Book a tour or request information about enrolment

  • Subscribe to updates or communicate with us by email or phone

The personal information we may collect includes:

  • Your name

  • Email address

  • Phone number

  • Child’s name and age (if provided)

  • Any message or enquiry details

We may also automatically collect limited data about how you use our website through cookies and Google Analytics (see section 5).

2. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiries or tour booking requests

  • Provide information about our childcare services

  • Improve our website and user experience

  • Communicate updates, offers, or important service information (only if you’ve consented)

  • Meet legal or regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Data Storage and Security

We take reasonable steps to keep your information secure and protected from misuse, interference, loss, and unauthorised access.

Your data may be stored in secure digital systems used by our website hosting provider or customer management systems.
Access to your data is limited to authorised staff who require it to perform their roles.

4. Sharing of Information

We may share your information with:

  • Our website hosting or analytics providers (e.g., Google Analytics)

  • Service providers who assist in website management or communication

  • Government or regulatory authorities when required by law

All third parties we work with are expected to comply with relevant privacy laws and keep your data secure.

5. Cookies and Google Analytics

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and collect usage data for analytics.

How We Use Cookies

We use cookies to:

  • Remember your preferences and improve site performance

  • Understand how visitors find and use our website

  • Analyse website traffic through Google Analytics

Google Analytics

We use Google Analytics, a service provided by Google LLC, to collect anonymous information about website activity, including:

  • Pages visited and time spent on site

  • How users arrive at our website (e.g., search engines, links)

  • General device and location data (non-identifiable)

Google Analytics may use cookies to track this information.
Data collected is subject to Google’s Privacy Policy and may be processed on servers outside Australia.

Managing Cookies

You can control or disable cookies through your browser settings.
Please note that disabling cookies may affect how some parts of our website function.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate or incomplete.
Please contact us using the details below.

7. How Long We Keep Your Information

We retain your information only as long as necessary for the purposes outlined above or as required by law.
When it is no longer needed, we take reasonable steps to delete or de-identify it securely.

8. External Links

Our website may contain links to other websites.
We are not responsible for the privacy practices or content of external sites.

9. Changes to This Policy

We may update this Privacy and Cookies Policy periodically.
Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy, please contact:

Home2Home Child Care
Email: home2home.eec@gmail.com
Phone: (08) 8295 4440
Website: https://home2home.net.au